SCR Patrol FaaS — Terms & Conditions
Provider: Scroller EV [company details]
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
1. Scope
These Terms & Conditions apply to the business use of SCR Patrol vehicles under the Fleet-as-a-Service model (“FaaS”).
The specific vehicle configuration, equipment, number of vehicles, service period, delivery location and included support are defined in the applicable commercial offer or Order Form. In case of inconsistency, the signed Order Form takes precedence over these Terms.
2. Business Use
SCR Patrol FaaS is intended for professional, institutional and commercial users.
Vehicles may only be operated:
- By authorised and appropriately trained personnel
- For the agreed patrol, security, operational, training or demonstration purposes
- Within the approved operating environment
- In accordance with applicable regulations, operating instructions and safety requirements
Use on public roads is permitted only where the vehicle, operator and intended operation meet all applicable regulatory requirements.
3. Included Patrol Program Services
The Patrol Program includes the contracted use of SCR Patrol vehicles and regular vehicle movement and usage reports.
Depending on the reporting schedule selected in the Order Form, the Customer will receive:
- Weekly vehicle movement reports; or
- Monthly vehicle movement reports
Reports are generated from available vehicle and platform data and may include movement history, operating activity and fleet utilisation information.
Reporting is included in the Patrol Program price. Report availability and accuracy depend on vehicle connectivity, system availability and the technical configuration of the contracted fleet.
4. Pricing
We create a price list based on your inquiry and individual needs, aiming to find the best business model for you.
5. Ordering and Payment
A reservation becomes binding after Scroller EV confirms availability and both parties accept the Order Form.
Unless otherwise agreed:
- Invoices are payable within 15 days
- Scroller EV may require an advance payment or security deposit
- Statutory interest may apply to overdue payments
- Vehicle availability is not guaranteed until the order is confirmed
6. Delivery and Acceptance
Vehicles are delivered with an acceptance record stating their condition, equipment and included accessories.
The Customer must inspect the vehicles upon delivery and report any visible deficiency immediately. If no objection is recorded, the vehicles are considered accepted in the documented condition.
7. Customer Responsibilities
The Customer is responsible for:
- Selecting and authorising operators
- Ensuring operators receive the required instructions
- Daily safety checks and proper charging
- Secure storage and access control
- Compliance with operating limitations
- Obtaining operational permits and insurance where required
- Immediately reporting accidents, damage, theft or technical warnings
The Customer may not modify, dismantle, reverse-engineer, resell, sublease or provide the vehicles to an unauthorised third party without written approval from Scroller EV.
8. Maintenance and Support
Maintenance, technical support and replacement conditions are provided only to the extent defined in the Order Form.
The Customer must make vehicles available for scheduled inspections and must stop using any vehicle where continued operation could create a safety risk or additional damage.
Unless a separate Service Level Agreement is signed, Scroller EV does not guarantee uninterrupted availability or a specific replacement time.
9. Damage, Destruction, Loss and Theft
The Customer is responsible for damage resulting from misuse, unauthorised operation, negligence, improper storage, prohibited modification or failure to follow operating instructions.
Normal wear resulting from proper contracted use is not considered chargeable damage.
Repairable damage will be charged according to the documented and reasonable cost of inspection, transport, parts, labour and restoration.
Where a vehicle is destroyed or sustains damage that makes it unsafe, technically non-repairable or economically unreasonable to repair, the vehicle will be classified as a total or economic loss. The classification will be supported by a technical assessment prepared by Scroller EV or, where reasonably required, an independent qualified assessor.
For each vehicle classified as a total or economic loss, the Customer must pay Scroller EV the agreed replacement-value compensation of:
€20,000 per vehicle, excluding VAT where applicable
Payment of the replacement-value compensation:
- Does not constitute the purchase of the vehicle
- Does not transfer ownership to the Customer
- Does not give the Customer any right to retain the vehicle, its components or remains
- Does not release the Customer from the obligation to return the damaged vehicle and all recoverable parts to Scroller EV
The vehicle remains the exclusive property of Scroller EV regardless of the compensation paid.
Any insurance payment received directly by Scroller EV for the same damage will be credited against the Customer’s outstanding compensation to prevent duplicate recovery.
In the event of an accident, destruction, loss or theft, the Customer must immediately:
- Stop operation where required for safety.
- Secure the vehicle and prevent further damage.
- Notify Scroller EV.
- Notify the competent authorities and insurer where applicable.
- Provide photographs, reports and all available documentation.
- Cooperate with the technical and insurance investigation.
10. Return of Vehicles
At the end of the contracted period, the Customer must return every vehicle, including damaged or non-operational vehicles, together with all equipment, keys, chargers, documents and accessories.
Vehicles must be returned at the location and within the period specified in the Order Form.
The Customer remains responsible for the vehicle until its return has been confirmed through a signed return and condition report.
11. Vehicle and Operational Data
Depending on the selected configuration, SCR Patrol vehicles may generate diagnostic, operational, usage and location-related data.
Scroller EV may process this data for:
- Preparing weekly or monthly vehicle movement reports
- Fleet monitoring and operational analysis
- Diagnostics, maintenance and technical support
- Safety, security and incident investigation
- Improvement of SCR vehicles and programs, where legally permitted
The applicable Order Form, privacy notice or separate data-processing agreement will define access rights, responsibilities, retention periods and applicable security measures.
The Customer is responsible for informing its operators about relevant monitoring and data-processing activities and for ensuring an appropriate legal basis for the use of the system within its organisation.
12. Ownership and Intellectual Property
All vehicles remain the property of Scroller EV or its designated financing or fleet partner.
No ownership, intellectual-property or technology rights are transferred to the Customer under the FaaS arrangement. Scroller EV trademarks, designs, software and technical documentation may not be copied or used beyond the agreed purpose.
13. Term and Early Termination
The service begins and ends on the dates stated in the Order Form.
Early return of vehicles does not automatically terminate payment obligations for the committed period. Any early-termination conditions must be agreed in writing.
Scroller EV may suspend service or terminate the agreement in the event of:
- Serious or repeated unsafe use
- Unauthorised modification or transfer
- Material breach of payment obligations
- Use contrary to law or the agreed purpose
- Conduct creating a substantial risk of damage or injury
Termination does not affect the Customer’s obligation to return the vehicles or pay outstanding fees, damage costs or replacement-value compensation.
14. Liability
Each party remains responsible for damage caused by its breach of contract, unlawful conduct, intent or negligence, subject to applicable law.
To the maximum extent permitted by law, Scroller EV is not responsible for indirect loss, loss of profit, loss of business opportunity or operational interruption.
Any contractual limitation of liability does not apply where liability cannot legally be excluded or limited.
15. Confidentiality and Public Communication
Technical, commercial and operational information exchanged in connection with the FaaS program must be treated as confidential unless it is already public or disclosure is legally required.
Neither party may publicly announce the cooperation or use the other party’s name, trademarks or visual materials without prior written approval.
16. Force Majeure
Neither party is responsible for delay or non-performance caused by extraordinary circumstances beyond its reasonable control, provided that the affected party promptly informs the other party and takes reasonable steps to reduce the impact.
17. Governing Law
These Terms and the related Order Form are governed by the laws of the Republic of Croatia.
The parties will first attempt to resolve disputes through good-faith negotiation. If no settlement is reached, the competent court in Zagreb will have jurisdiction unless mandatory law or the Order Form provides otherwise.
18. Final Provisions
Changes to these Terms or an Order Form must be agreed in writing.
If any provision is found invalid or unenforceable, the remaining provisions continue to apply.
By signing the Order Form or accepting the FaaS offer, the Customer confirms that it has reviewed and accepted these Terms & Conditions.
